Dear Client please read these terms and conditions carefully as you will accept this terms with your booking. These terms and conditions apply to all services and tours offered by RasRobeen Tours.

Bookings and terms of payment:
Contracts and agreements will be valid following to RasRobeen Tours confirmation of the booking by e-mail, fax, telephone or any express letter.

In the confirmation letter, the client will receive further information about the tour and instructions for payment.
At the time of confirmation a deposit of 30% of the total costs is requested via bank transfer or other approved means. The remaining amount of the total costs is due to be paid 30 days before arrival or commencement of the tour. Deposits need to secure certain reservations such as flight, cruises or hotel allotments and may in some cases be invoiced with a separate due date.

Reservations are only guaranteed with payment.
We reserve the right to cancel any arrangements without notification if complete payments have not been received by the due date.

Cancellations:
Cancellations by the client(s) have to be made via email or letter.

Cancellations of confirmed bookings by client(s) made more than 30 days prior to departure are subject to a cancellation fee of 15% of the total tour price.

Cancellation made between 30 days and 15 days prior to departure will be subject to a cancellation fee of 50% of the total rate.
Cancellation made less than 15 days prior departure will be subject to relinquishment of the full package rate.

If after commencement of the tour, the trip has to be stopped in an early stage because of personal circumstances of the client, RasRobeen Tours cannot guarantee any refund but will do its best to refund expenses, which are not yet paid.

Time of notice of cancellation is counted upon local time receipt of written notification on working days only (see opening hours)

Changes after confirmation:
The Company reserves the right to alter any route or arrangement or to cancel the operation of any scheduled tour should the conditions necessitate. The right is also reserved to decline, accept or retain any person as a member of any tour at any time. An equitable amount will be refunded accordingly.

In case of any changes requested by the client(s) after confirmation of the booking, RasRobeen Tours reserve the right to charge $80. All changes requested would be subject to confirmation from the third parties and RasRobeen Tours would not be responsible if the change request cannot be met due to third party.
No changes will be accepted between 15 days prior to commencement of the tour. Changes within this period will be treated as cancellation and are subject to cancellation fees as mentioned in Terms and Conditions.

Services and Prices:
Included services will be explained on the contract or itineraries of RasRobeen Tours.
Tour prices can be provided upon request. However prices are not fixed but depend on infrastructure prices, hotel-, salary- and fuel prices and exchange rates. RasRobeenTours has the right to adapt an early given price up to 30 days before commencement of the tour. After payment of the total tour price by the client(s) no adaption will be made. RasRobeenTours has to inform the client(s) immediately in case of any changes of the price.

Responsibility and liability:
RasRoben Tours will conduct every tour as agreed with every individual client to the best of their ability towards full satisfaction of the client(s). If despite this the client has any complain during the tour, the RasRobeen Tours office shall be contacted as soon as possible to solve any problem.

RasRobben Tours cannot be held responsible for cancellations in case of unrest, war or natural calamities and over-bookings, changes or delays made by third parties such as hotels, airlines, transport companies or other travel agencies. Although we only make use of safe and well-insured cars and every possible care is taken to safeguard our clients and their properties during the entire tour, RasRobeen Tours cannot be held responsible for any loss or harm of personal goods, consequences of sickness, injury, accidents or calamities.
All extra costs resulting from above mentioned situations are for the client's own account. Yama Ethiopia Tour will use its best efforts to assist as an agent for our clients in dealing with third parties and in cases of need such as theft, sickness, injuries or others.
Only the laws of Ethiopia govern RasRobeen Tours’s liability to passengers transported in its own vehicles and all claims are subject to the jurisdiction of the court of Ethiopia in which the cause of affection arises.

Responsibility of the client:
The client(s) is responsible for having proper travel documents, such as a valid passport, a proper visa, and necessary passport pictures.
The traveler is further responsible to have proper and adequate travel insurance for the duration of the entire trip. Information about necessary vaccination prior to departure can be found in … or at the ministry of health of your country.

Accounts and personal information (privacy)
Any personal data and information that is submitted by the client(s) are only used for the agreement of the contract between the client(s) and RasRobeenTours. Personal information gathered during account registration is not shared with any third party. The clients personal information will not be viewable to the public except when the client hold the copyright to any photo displayed on the website or the client provides comments or testimonials for the purpose of sharing with others.